Frequently Asked Questions (FAQ)
How can I place an order?
Choose the product you want, click “Add to Cart” or “Buy Now,” and complete your payment in our secure checkout.
Do you have a physical store?
No, we sell exclusively online.
Do you ship to my country?
Yes. We ship to most English-speaking countries as well as others worldwide. Available shipping options will appear at checkout based on your address.
How long does delivery take?
Processing: 1 to 3 business days after payment confirmation.
Estimated delivery: 5 to 12 business days depending on destination and courier.
You will receive a tracking code by email once your order has been dispatched.
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex), PayPal, and Shop Pay. Some devices may also support Apple Pay or Google Pay.
Can I pay in cash or upon delivery?
Currently, no. All payments are made online using the available payment methods.
Can I change my order or shipping address?
We can edit or cancel an order only before it is processed. If you need to update your address or items, contact us as soon as possible at support@lizity.com.
Once the order has been shipped, modifications are no longer possible.
Can I add more items to an existing order?
For operational reasons, we cannot add products to an existing order. If you wish to buy more items, please place a new order.
Where are the products shipped from?
We work with logistics centers in several countries (USA, Europe, and Asia) and ship from the most efficient warehouse based on your location and item availability.
I only received part of my order—is that normal?
Yes, it can happen. If your order includes items shipped from different warehouses, they may arrive in separate packages. You will receive individual tracking numbers for each shipment.
What is your return and exchange policy?
You have 7 days from delivery to request a return for dissatisfaction and 30 days for manufacturing defects. Items must be unused and in their original packaging. After inspection, we issue a refund to the original payment method. Shipping costs are non-refundable if the correct item was delivered. To start the process, email us at support@lizity.com
My delivery is delayed—what should I do?
Check your order status using the tracking number. If it exceeds the estimated delivery time (5–12 business days), contact us and we’ll follow up with the carrier.
I still need help
Our team is always ready to assist you. Write to us at support@lizity.com including your order number and the buyer’s full name.